Business Workflow Automation for Correctional Facilities

A secure, scalable business workflow automation software for correctional facilities, integrating offender case management system, financial account handling, GPS tracking, and digital process automation services for efficient, compliant operations.

Business & Workflow Automation
Legacy Modernization
.Net
Mobile Application
SaaS
Web Application
React.js
React Native
Azure
project information

Project Overview

We developed a comprehensive business workflow automation software tailored to the unique operational needs of correctional and rehabilitation facilities. Designed to replace outdated, manual, and disconnected systems, this secure and scalable platform integrates offender case management system capabilities, financial account handling, real-time GPS tracking, and digital process automation services. With mobile accessibility, role-based access, and intelligent workflow automation process features, the solution empowers staff with tools for case tracking, scheduling, communication, and compliance management. This all-in-one platform ensures streamlined operations, enhanced accountability, and real-time insights—supporting safer, more efficient facility management across multiple departments.

Key Operational Challenges in Correctional Facility Management

Key Operational Challenges in Correctional Facility Management
Manual, Paper-Based Processes

Manual, Paper-Based Processes

Offender tracking, treatment updates, and sanctions were managed on paper, leading to frequent errors, delays, and inconsistencies that severely hampered accountability and staff productivity.

No Real-Time Movement Visibility

No Real-Time Movement Visibility

Staff lacked tools to monitor offender movement outside the facility, making it difficult to ensure compliance, verify location, or respond swiftly to potential safety concerns.

Disconnected Digital Systems

Disconnected Digital Systems

Medical records, billing, and scheduling platforms operated in silos with no integration, causing data gaps, redundant entries, and inefficiencies in cross-department coordination.

Poor Staff-Offender Communication

Poor Staff-Offender Communication

There was no unified platform for messaging or updates, forcing teams to rely on fragmented channels, delaying responses, and increasing misunderstandings between staff and clients.

No Automation for Recurring Tasks

No Automation for Recurring Tasks

Workflows like incident reports, sanctions, and client status updates were entirely manual, consuming time and increasing the risk of human error and procedural lapses.

Security & Privacy Gaps

Security & Privacy Gaps

Sensitive staff notes were sometimes visible to clients, with no role-based access control, raising serious privacy concerns and putting compliance at risk.

Limited Mobile Accessibility

Limited Mobile Accessibility

Clients couldn’t make payments, share live locations, or receive meeting reminders through mobile devices, reducing their engagement and limiting access to critical services outside the facility.

Transforming Facility Management Through Intelligent Automation

Transforming Facility Management Through Intelligent Automation

A feature-rich business automation platform integrating offender case management, financial account handling, and digital process automation services for secure, mobile, and compliant operations.

Digital Screening & Enrollment

Digital Screening & Enrollment

Automated intake processes replaced paper-based workflows, providing guided referrals, structured assessments, and program auto-enrollment for faster, compliant onboarding.

Secure Integrated Messaging

Secure Integrated Messaging

A centralized web and mobile messaging system improved communication between staff and clients, reducing delays and enhancing collaboration.

Smart Scheduling & Automated Reminders

Smart Scheduling & Automated Reminders

Calendar tools with recurrence logic and holiday awareness reduced missed appointments, optimized schedules, and improved attendance rates.

Real-Time GPS Movement Tracking

Real-Time GPS Movement Tracking

Mobile-enabled GPS tracking with agenda-based validation allowed secure monitoring of client locations, improving safety, compliance, and response times.

Role-Based Access Portals

Role-Based Access Portals

Separate portals for staff and clients ensured personalized, secure access to relevant tools, data, and self-service features.

Automated Workflows & Compliance Tools

Automated Workflows & Compliance Tools

Custom automation platforms for business streamlined recurring tasks, improved accountability, and accelerated processing of incident reports, sanctions, and other workflows.

Features We Provided

Features We Provided
Client Management & Program Handling

Client Management & Program Handling

Digital intake, enrollment automation, program customization, and real-time case tracking to streamline client journeys and program execution.

Real-Time Location Tracking

Real-Time Location Tracking

Live GPS tracking, agenda-based validation, and location compliance tags for monitoring and securing client movement outside facilities.

Scheduling & Time Management

Scheduling & Time Management

Integrated calendars, dosage tracking, and mobile reminders to optimize scheduling and regulatory compliance.

Secure Communication & Documentation

Internal messaging, group chats, AI transcription, and separated comment fields for secure, transparent communication.

Authentication & Access Control

Multifactor authentication, digital signatures, SSO, and kiosk privacy features for secure system access.

Dashboard & Financial Tools

Custom dashboards, online payments, and insurance discount automation for financial transparency and operational insight.

Tech Implementation

Tech Implementation
Google Maps

Google Maps

React Native

React Native

React.js

React.js

.Net

.Net

Twilio

Twilio

Microsoft SQL Server

Microsoft SQL Server

Driving Measurable Gains in Compliance, Efficiency, and Engagement

Driving Measurable Gains in Compliance, Efficiency, and Engagement

Enhanced Monitoring & Tracking

Enabled real-time GPS oversight, historical movement logs, and reduced manual check-ins—strengthening supervision and compliance.

Stronger Compliance & Faster Audits

Reduced audit times by 90%, eliminated paper files, and maintained comprehensive digital logs for faster reviews.

Workflow Efficiency Gains

Achieved a 50% reduction in manual tasks and faster approvals through automated, customized workflows.

Improved Communication Privacy

100% privacy in staff communications with separated comment fields and secure role-based access.

Higher Attendance & Scheduling Efficiency

Increased meeting attendance by 35% and reduced rescheduling by 25% with smart reminders and holiday-aware calendars.

Boosted User Engagement

95% daily staff login rate and 85% client engagement, with frequent mobile app usage and secure digital signature adoption.

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