We developed a secure, cloud-based on-demand wellness platform tailored to connect independent therapists with clients seeking personalized, in-home therapy services. Functioning as a robust therapy marketplace, the platform enables users to create verified profiles, request services, and manage appointments through a unified, mobile-responsive web application—eliminating the need for a native app. Designed with HIPAA compliance, data security, and operational scalability at its core, the platform empowers both therapists and clients in regions underserved by national wellness networks. Its modular architecture sets the stage for seamless expansion into broader digital health ecosystems and online marketplaces for therapy services.Before launching a modern therapy marketplace, the client faced critical hurdles in access, security, and scalability—hindering efficient service delivery and regional expansion for personalized mental health care.
Clients in smaller or underserved areas had no digital bridge to connect with verified local therapists. Existing wellness apps catered only to large urban centers, ignoring critical rural mental health needs.
Therapist onboarding, identity verification, and appointment booking were managed manually through email and calls—causing errors, long wait times, and a poor experience for both clients and providers.
The platform lacked a real-time system to monitor appointment progress or collect post-session feedback. This resulted in zero visibility into service quality, therapist performance, or user satisfaction metrics.
Sensitive client and therapist data—like health history and payments—was stored in non-compliant tools, exposing the system to legal risks and privacy vulnerabilities in violation of HIPAA and PCI standards.
The existing system didn’t support role-based access, regional service logic, or mobile usability, making it impossible to scale operations or onboard providers across new cities or therapy categories.
We built a modular, compliant, and mobile-ready SaaS platform that streamlined therapist-client interactions, improved service visibility, and enabled regional growth through automation, secure authentication, and role-based control.
The platform, built using Firebase and Node.js, supports seamless onboarding for both therapists and clients with clear role segregation—allowing regional onboarding, service localization, and scalable on demand marketplace for therapists expansion with minimal rework.
Using Twilio, clients can select preferred time blocks, while therapists confirm bookings via secure SMS links—optimizing the experience for mobile users in underserved local wellness markets.
After each session, clients and therapists leave star ratings and reviews. This two-way feedback system builds platform trust, enhances accountability, and drives repeat engagement in the therapy marketplace.
We implemented Firebase Auth and encrypted session workflows to enable secure logins, ID verification, and HIPAA-compliant profile management—ensuring privacy and safety for both clients and licensed therapy providers.
A dynamic dashboard allows both clients and therapists to track appointment status across every stage—requested, scheduled, in-progress, completed, or canceled—promoting transparency and reducing missed or delayed sessions.
Admins can manage therapist approvals, service listings, and payout summaries from a centralized dashboard—streamlining oversight, reporting, and cross-regional performance monitoring with ease.
Users complete secure onboarding with ID verification, consent acceptance, and profile creation—ensuring only licensed therapists and authenticated clients access the therapy marketplace with full transparency and trust.
Clients request services by selecting date and time ranges, while therapists confirm through secure SMS links—offering frictionless, mobile-first booking without the need for a separate app.
Built with React, the platform adapts fluidly across devices—delivering consistent and intuitive functionality whether accessed via desktop, tablet, or smartphone, without requiring native app installations.
After therapy sessions, therapists mark appointments as complete, prompting clients to leave star ratings and feedback—building platform credibility and encouraging high-quality care delivery.
A centralized admin panel allows for efficient user approvals, session tracking, invoice management, and regional data monitoring—ensuring operational oversight across the therapy platform.
HIPAA and PCI compliance is achieved through encrypted data flows and digital consent capture—protecting personal and health information across all stages of user interaction.
The backend architecture supports modular growth, making it easy to integrate future features such as SOAP notes, location filters, or specialty-based therapist discovery.
Tailwind CSS
Redux Toolkit
JWT Auth
Node.js
React 18
Clients can now request and confirm appointments in under 10 minutes, significantly improving access and increasing therapy utilization rates in smaller cities with previously limited service availability.
Robust identity verification and profile authentication ensure that both clients and therapists are fully screened—enhancing platform trust, user safety, and overall credibility of therapy services offered.
Automated tools streamline therapist onboarding, appointment management, and payment tracking—freeing up administrators from repetitive tasks and improving operational efficiency across all active regions.
The platform’s multi-role support and mobile-responsive design allow seamless deployment across new cities, with the flexibility to adapt to regional service rules and local therapist availability.
Clients are encouraged to share verified post-session feedback, creating a transparent ecosystem that promotes accountability, trust, and repeated engagement within the therapy marketplace.
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Click to Connect.png "Transform Therapy Access with a Secure SaaS Platform")
