Multi-Vendor SaaS Marketplace for B2B & B2C Florists

A subscription-based SaaS marketplace platform empowering florists with online selling, POS, and CRM tools to streamline operations, boost visibility, and thrive in a competitive floral commerce landscape.

Retail & eCommerce
Startups & MVP
Angular
.Net
Mobile Application
SaaS
Web Application
React Native
Azure
project information

Project Overview

This SaaS-based eCommerce marketplace and workflow automation platform was purpose-built to empower independent florists with the digital tools they need to compete in today’s experience-driven floral market. Designed as a subscription-driven, multi-vendor SaaS marketplace, the platform seamlessly integrates online storefronts, in-store POS, CRM, and mobile apps into a centralized ecosystem. It caters to both B2B and B2C floristry use cases, offering scalability, ease of use, and mobile accessibility. By enabling real-time order processing, customer engagement, and inventory management, this comprehensive SaaS platform for online selling helps florists boost sales, increase customer retention, and simplify daily operations.

Key Challenges Faced by Local Florists

Key Challenges Faced by Local Florists
Limited Online Presence

Limited Online Presence

Many florists lacked mobile-responsive websites and online storefronts, making it difficult to attract digital customers or participate in a B2B B2C marketplace software environment, limiting visibility and digital sales potential.

Manual Order Processing & Tracking

Manual Order Processing & Tracking

Without automation, florists managed orders and deliveries manually—leading to frequent errors, delayed dispatches, and poor customer experience during peak seasons or large-volume order periods.

Customer Relationship Management Gaps

Customer Relationship Management Gaps

Florists had no unified system to track customer preferences, purchase history, or birthdays—missing out on upselling, loyalty programs, and personalized campaigns that drive long-term customer engagement.

Lack of Mobile Accessibility

Lack of Mobile Accessibility

Neither florists nor customers had access to intuitive mobile tools for browsing, ordering, or order management—resulting in limited flexibility and reduced convenience across the buyer and seller journey.

No Real-Time POS Integration

No Real-Time POS Integration

In-store sales couldn’t sync with online systems, causing inventory mismatches and disconnected customer data—slowing down operations and affecting service delivery in both physical and digital environments.

How We Revolutionized Florist Commerce

How We Revolutionized Florist Commerce

We modernized traditional floral businesses by building a scalable, mobile-ready SaaS marketplace platform that unified online sales, in-store POS, CRM, and mobile tools into one seamless experience.

Subscription-Based SaaS Model

Subscription-Based SaaS Model

We built a flexible SaaS eCommerce platform for B2C and B2B florists, offered on a monthly subscription, eliminating costly infrastructure and helping small shops digitize affordably and at scale.

Comprehensive CRM Solution for Florists

Comprehensive CRM Solution for Florists

We created a robust CRM to capture customer profiles, track order history, personalize offers, and automate loyalty campaigns—empowering florists to deepen relationships and drive repeat purchases.

Dual-Interface Web Portal

Dual-Interface Web Portal

Our dual web portal features a customer-facing storefront with secure checkout and a florist admin panel for managing catalogs, inventory, pricing, and orders from any device, anytime.

Real-Time POS System (iPad-Based)

Real-Time POS System (iPad-Based)

An intuitive, iPad-optimized POS system lets florists instantly process walk-in sales, sync inventory, and generate digital receipts—bridging offline and online operations in real time.

Mobile Apps for Consumers & Florists

Mobile Apps for Consumers & Florists

We launched native iOS and Android apps: one for consumers to shop, track, and personalize orders; another for florists to manage orders, inventory, and communicate with drivers on the go.

Feature-Rich Tools That Powered the Platform

Feature-Rich Tools That Powered the Platform
End-to-End Online Marketplace

End-to-End Online Marketplace

A fully integrated SaaS marketplace platform offering product listings, secure checkout, delivery scheduling, and real-time tracking—all hosted under one domain for a seamless shopping and fulfillment journey.

iOS & Android Apps

iOS & Android Apps

Native apps for both florists and customers provide a fluid mobile experience—from order placement to real-time updates—ensuring convenience across devices for both ends of the floral transaction.

POS for Walk-in Sales

POS for Walk-in Sales

The in-store POS allows florists to handle card and cash payments, generate digital receipts, and sync customer data instantly—bridging the offline retail experience with the digital backend.

Analytics & Reporting

Analytics & Reporting

Detailed dashboards deliver insights on order volume, sales performance, and customer behavior—empowering florists to forecast trends and make smarter, data-driven business decisions.

Integrated CRM for Retention

Integrated CRM for Retention

CRM tools help track birthdays, preferences, and past purchases—enabling florists to send personalized messages, exclusive offers, and loyalty rewards to boost customer engagement.

Custom Invoice & Tax Settings

Custom Invoice & Tax Settings

Florists can generate branded invoices and configure region-specific tax rules, making compliance effortless while maintaining a professional brand identity.

Order Status & Notifications

Automated real-time alerts notify florists and customers about new orders, deliveries, or payment confirmations—ensuring full visibility and reducing missed updates.

Inventory & Catalog Management

Florists can manage stock levels, update product details, and mark seasonal availability across all platforms with ease—ensuring inventory accuracy in real time.

Image-Driven Product Listings

High-resolution floral imagery enhances product pages, improves user engagement, and boosts conversions by helping customers visualize arrangements before purchase.

Secure Role-Based Access

We implemented access controls for owners, staff, and managers—protecting sensitive business data while enabling efficient task delegation and user accountability.

Tech Implementation

Tech Implementation
.NET Core

.NET Core

Angular

Angular

React

React

MySQL 8.0

MySQL 8.0

Stripe

Stripe

Android

Android

IOS

IOS

Measurable Impact

Measurable Impact

50% Increase in Order Volume

Digital storefronts and mobile ordering significantly expanded customer reach, enabling florists to handle more orders faster and tap into the full potential of a B2B B2C marketplace software model.

70% Automation in Order Handling

Order confirmations, delivery tracking, and notifications were fully automated—reducing manual errors, saving time, and creating smoother workflows for both florists and their customers.

40% Growth in Customer Retention

Thanks to CRM-driven loyalty tools and personalized marketing, florists successfully re-engaged past customers—boosting repeat purchases using B2B eCommerce SaaS solution features tailored for retention.

80% Reduction in Payment Errors

Integrated POS systems and secure digital payments eliminated transaction mistakes, ensuring smooth, accurate, and reliable purchases across in-store and online channels.

100% Mobile-Ready Platform

With robust iOS and Android apps, florists and customers gained 24/7 access to inventory, orders, and deliveries—delivering true flexibility via a mobile-first SaaS platform for online selling.

Scalable & Subscription-Ready

Built as a multi-vendor SaaS marketplace, the platform enabled florists to grow without tech burden—offering cost-effective scalability via customizable B2B eCommerce SaaS solution and B2C eCommerce SaaS solution modules.

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