Cloud Based Health Insurance Administration Platform Development

A scalable cloud-based SaaS platform designed to modernize healthcare claims automation for TPAs, insurers, and Medicare Advantage providers with real-time processing, onboarding accelerators, and advanced analytics.

Healthcare
Java
Node.js
project information

Project Overview

Ditstek Innovations developed a comprehensive cloud-based health insurance claims management system tailored for TPAs, insurers, and Medicare Advantage plans. The platform replaces legacy AS/400 infrastructures with a robust, real-time solution that enables rapid payer onboarding, automated claims adjudication, integrated billing, and 24/7 data visibility. Built with modern microservices and secure cloud infrastructure, the system seamlessly connects with clearinghouses, banking systems, and provider portals. It enhances healthcare claims processing software workflows while ensuring scalability, compliance, and interoperability across payer networks. This digital transformation drastically reduces manual dependencies, improves client retention, and empowers back-office operations with live analytics and mobile-first member engagement.

Breaking Through Legacy Barriers in Claims Administration

Breaking Through Legacy Barriers in Claims Administration
Lengthy Onboarding Cycles

Lengthy Onboarding Cycles

New payer partners faced a 14–16 month delay before system go-live, significantly stalling revenue streams and limiting competitiveness in a rapidly evolving healthcare landscape.

Outdated, Batch-Driven Updates

Outdated, Batch-Driven Updates

Batch processing left staff in the dark, unable to access live claims or eligibility data—compromising decisions, member service quality, and time-sensitive claim approvals.

Fragmented Back-Office Systems

Fragmented Back-Office Systems

Key departments operated on isolated workflows. Enrollment, EDI, billing, and mailroom processing tools lacked a shared interface—leading to inefficiencies and redundant manual tasks.

Manual KPI Reporting Delays

Manual KPI Reporting Delays

Finance and executive teams compiled reports manually from spreadsheets, consuming days of work and leaving no room for agile decision-making or real-time operational monitoring.

Scalability Constraints on AS/400

Scalability Constraints on AS/400

The aging AS/400 infrastructure struggled under high-volume member updates and EDI traffic, limiting the organization's ability to scale and meet peak-time processing demands.

A Unified Digital Backbone for Payer Ecosystems

A Unified Digital Backbone for Payer Ecosystems

Our platform empowered real-time claims administration through scalable infrastructure, automation, API integration, and embedded analytics—streamlining workflows and future-proofing operations.

Event-Driven Core with 99.99% Uptime

Event-Driven Core with 99.99% Uptime

Built on modern architecture, the system ensures real-time visibility into member updates, claims, and premiums across devices and APIs—enhancing healthcare claims automation accuracy and response speed.

400+ REST & EDI APIs

400+ REST & EDI APIs

Integrated connectors allow seamless data flow between clearinghouses, banks, and portals, making the platform a powerful TPA claims management software engine for high-volume claims data exchange.

Self-Service Analytics & Dashboards

Self-Service Analytics & Dashboards

Users gain access to real-time KPIs via intuitive dashboards and a no-code report builder, eliminating the need for Excel-based compilation across the claims administration software suite.

Rapid Onboarding Framework

Rapid Onboarding Framework

A pre-built vendor integration kit and sandbox environment helped reduce onboarding timelines from over a year to just 3–4 months—accelerating revenue generation and client activation.

Auto-Adjudication & Reconciliation Engine

Auto-Adjudication & Reconciliation Engine

Our rule-based claims adjudication software handles medical, vision, dental, and disability claims, integrating with bank reconciliation systems to reduce manual validations and approval cycles.

Secure, Scalable Web & Mobile Apps

Secure, Scalable Web & Mobile Apps

GDPR-ready apps support two-factor authentication, interactive ID cards, and multi-locale, multi-currency setups—offering members secure access to plan details and claim statuses.

A Feature-Rich Platform for Claims Intelligence

A Feature-Rich Platform for Claims Intelligence
Integrated Claims & Billing Suite

Integrated Claims & Billing Suite

Claims, invoicing, KPI reports, fee schedule imports, and ID card printing were unified into a modular platform for optimized billing and healthcare claims processing software operations.

Premium & Plan Management

Premium & Plan Management

Supports multi-frequency premium schedules and intuitive plan comparison tools, offering members flexibility and transparency while streamlining back-office premium reconciliation.

Eligibility & EDI Dashboard

Eligibility & EDI Dashboard

Real-time dashboards provide full audit trails for 835/837 and custom payer files, enhancing compliance, visibility, and faster eligibility checks across all payers.

Member Mobile Workflow Tools

Member Mobile Workflow Tools

Members can register, recover credentials, view claims, and receive premium alerts via mobile—driving higher engagement and reducing customer service dependency.

Back-Office Services Toolkit

Back-Office Services Toolkit

Includes scanning, mailroom automation, and vendor onboarding tools—digitizing traditionally paper-heavy workflows and reducing manual overhead for administrators and processing teams.

Measurable Transformation Across Operations

Measurable Transformation Across Operations

70% Faster Onboarding

By replacing outdated processes with a plug-and-play onboarding kit, payer go-live timelines dropped from 14–16 months to just 3–4 months, boosting early-stage ROI.

96% Client Retention

Payers stayed engaged through transparent operations and powerful self-service tools that minimized back-and-forth and accelerated issue resolution.

Instantaneous KPI Reporting

Batch-based reporting cycles were replaced with real-time dashboards, cutting decision lag from days to seconds and enabling proactive intervention.

Scalable to Millions of Claims

The event-driven system architecture allows frictionless scaling during open enrollment and high-traffic periods without latency or performance degradation.

High Operational Efficiency

Automated reconciliations and dashboard-driven insights helped teams avoid manual data merges—freeing dozens of hours every month for strategic work.

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