Public health programs funded by state and federal agencies form the backbone of preventive care and chronic disease management in the US. However, most hospitals and clinics still relied on outdated systems, manual workflows, and disconnected software, causing inefficiencies in patient care, compliance reporting, and financial operations. To address these gaps, we developed a scalable, modular SaaS-based platform that centralized program management, enabled real-time monitoring, ensured compliance, and streamlined financial tracking—transforming the delivery of state and federally funded healthcare services.
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The client faced multiple challenges in scaling their expert consultation platform. Manual advisor matching has limited efficiency, while the absence of intelligent routing restricts enterprise-level scalability. Managing global research and consultation requests lacked centralization, creating inefficiencies. Traditional REST APIs slowed down complex advisor searches, making real-time availability filtering difficult. Without a flexible CRM, tracking advisor communication, performance, and re-engagements was fragmented. Additionally, the platform needed to support diverse consultation formats, from 1:1 calls to panel discussions. To overcome these issues, a trusted partner with full-cycle SaaS development expertise was essential for building a robust, future-ready solution.
We developed a customizable cloud-based platform that digitized healthcare workflows, integrated IoT and telehealth, and enabled intelligent advisor routing with scalable CRM. The solution streamlined operations, centralized research, and supported diverse engagement formats, driving efficiency across public health programs and enterprise consultation networks.
We replaced manual matching with intelligent automation, ensuring faster, accurate advisor-client connections. This enhanced scalability, reduced delays, and improved efficiency in handling enterprise-level consultation requests.
A unified platform was designed to streamline global research workflows, allowing enterprises to efficiently manage, track, and fulfill high-volume consultation requests with structured, centralized processes.
We upgraded from REST APIs to OData queries, enabling faster, complex searches with real-time advisor availability filtering for seamless performance at enterprise scale.
A tailored CRM was built to manage advisor communication, track performance, and enable re-engagements with full automation, permissions, and data intelligence aligned to expert network workflows.
The platform was engineered to handle diverse consultation formats, including 1:1 calls, surveys, and panel discussions, ensuring scalability, stability, and extensibility for enterprise clients.
Our team followed a modular and agile development approach to build the platform. We focused on interoperability, scalability, and compliance, ensuring seamless integration with EHR systems, IoT devices, and cloud infrastructure. By iteratively developing core modules, patient management, telehealth, compliance, and financial workflows, we ensured each release delivered tangible improvements while aligning with federal regulations.
The platform significantly reduced administrative burden, improving document access and reporting accuracy. Remote patient monitoring decreased hospital visits and strengthened chronic disease management. Automated financial workflows ensured faster reimbursements, while compliance automation reduced errors and reporting delays, empowering providers to focus more on patient care than on paperwork.
