Intelligent Matching Engine
Ranks doulas according to location, specialty, experience, and language while managing provider response windows and escalating cases when the available matching pool remains insufficient.
Empowering Maternal Care Through Intelligent Provider Matching
An AI-powered maternal health platform connecting expectant mothers with qualified doula providers through intelligent matching, secure clinical workflows, care-package management, provider verification, scheduling, documentation, and coordinated communication across the maternal-care journey.
Project Overview
We developed a secure maternal health platform designed to simplify how expectant mothers connect with qualified doula providers and manage ongoing care. The platform combines intelligent provider matching with structured patient onboarding, provider verification, clinical documentation, care-package governance, scheduling, secure communication, and payment visibility. Its matching engine evaluates providers using location, specialty, experience, and language while automated escalation workflows help prevent patients from remaining unmatched. HIPAA-aligned access controls, secure storage, audit trails, and integrated care workflows support a more governed and coordinated maternal-care experience.
Business Challenges We Addressed
Explore how fragmented maternal care workflows and lack of digital infrastructure created inefficiencies for both patients and providers.
Slow Provider Matching
Manually matching patients with doulas based on location, language, specialty, and experience created delays, increasing the risk of patients disengaging before suitable providers became available.
Delayed Provider Responses
Providers could miss or delay availability requests, leaving patients waiting without a structured fallback process or clear escalation mechanism to involve the care coordination team.
Sensitive Clinical Information
The platform needed to securely manage SDOH information, PHQ-9 assessments, domestic-violence screenings, consent records, session notes, and other highly sensitive maternal-health information.
Complex Care Packages
Prenatal, birth, and postpartum packages included different session allowances, requiring reliable balance tracking, appointment controls, cancellation policies, and completion rules connected with clinical documentation.
Provider Verification Requirements
Doulas required NPI and certification validation before accessing patient information or appointments, creating a need for strict approval workflows and controlled access across provider onboarding.
Fragmented Care Coordination
Matching, scheduling, documentation, communication, payments, verification, and patient information existed across multiple workflows, making coordinated maternal-care operations difficult to manage efficiently.
How We Architected the Solution
DITS designed a secure, multi-role platform that connects patient matching with provider governance, clinical documentation, care-package administration, and ongoing communication across secure and scalable digital operations across connected operations across.
Intelligent Provider Matching
DITS designed a secure, multi-role maternal health platform that connects intelligent matching, clinical governance, provider management, scheduling, documentation, communications, and care-package administration within one coordinated digital environment.
Intelligent Provider Matching
The matching engine ranks doulas using proximity, specialty, experience, and language while sending non-identifying availability requests and escalating cases when sufficient providers do not respond.
Automated Matching Escalation
Availability requests are distributed to selected providers using defined response windows, while cases automatically escalate to the Care Team when the matching pool remains insufficient.
HIPAA-Aligned Security Architecture
Short-lived JWT access tokens, rotated refresh tokens, AWS document storage, encrypted workflows, and role-based API controls protect sensitive patient and provider information throughout platform operations.
Care-Package Governance
The platform tracks prenatal, birth, and postpartum session balances, applies defined cancellation policies, prevents excess bookings, and connects appointment completion directly with required clinical documentation.
Controlled Provider Verification
Provider onboarding captures NPI information and certification documents while administrative approval gates prevent unverified doulas from accessing patient information, accepting appointments, or beginning care delivery.
Integrated Care Coordination
Patient onboarding, provider management, scheduling, clinical documentation, messaging, notifications, payments, and escalation workflows operate within one platform to improve visibility and operational consistency.
Core Platform Capabilities
The platform combines intelligent matching, patient and provider portals, clinical documentation, scheduling, secure communications, care-package governance, payment visibility, notification workflows, and controlled administrative access to support coordinated maternal-care delivery.
Dynamic Clinical Documentation
Supports multiple maternal-care session types, required clinical fields, draft saving, visit tracking, proxy editing, and detailed audit histories for changes made to patient records.
Patient and Provider Management
Supports structured patient onboarding, consent collection, PHQ-9 screening, SDOH information, provider credentials, certification review, approval statuses, appointment management, and patient-care visibility.
Scheduling and Virtual Care
Integrates Google Calendar, Outlook Calendar, Zoom, location services, reminders, and appointment workflows to support both virtual and in-person maternal-care sessions.
Secure Communication and Notifications
CometChat enables private one-to-one communication while Twilio, SendGrid, Firebase Cloud Messaging, Amazon SNS, Pusher, and OneSignal support multi-channel notifications across care workflows.
Financial and Care-Package Visibility
Wingspan API integration provides provider payment information while package-management workflows track session allowances, appointment usage, cancellation rules, and care-plan balances within the platform.
Tech Implementation
- Angular
- AngularJS
- PrimeNG
- Tailwind CSS
- ShadCN
- Node.js
- Next.js
- Express.js
- TypeORM
- PostgreSQL
- MongoDB
- Redis
- bcrypt
- Passport.js
- JWT Auth
- Google Auth Library
- UUID
- AWS
- Amazon S3
- Google Calendar API
- Outlook Calendar
- Zoom
- Google Location Services
- Twilio
- SendGrid
- Firebase Cloud Messaging
- Amazon SNS
- Pusher
- CometChat
- Wingspan API
Measurable Business Impact
Understand the measurable impact of digitizing maternal care workflows and provider management.
Faster Access to Maternal Support
Intelligent matching, provider response windows, and escalation workflows help expectant mothers receive suitable doula options faster while reducing delays caused by unanswered provider requests.
More Coordinated Care Delivery
Centralized matching, verification, scheduling, documentation, care packages, payments, and communication give care teams greater visibility and consistency across the complete maternal-care journey.
Stronger Clinical Traceability
Audit histories, proxy-edit records, structured documentation, controlled access, and secure information management improve traceability while supporting regulated medical-record management and correction workflows.
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